<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Marketing &#187; direct marketing</title>
	<atom:link href="http://www.marketingmagazine.com.my/tag/direct-marketing/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.marketingmagazine.com.my</link>
	<description>Marketing Magazine Malaysia</description>
	<lastBuildDate>Thu, 01 Jul 2010 05:09:38 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>“You mean it actually worked?!”</title>
		<link>http://www.marketingmagazine.com.my/online-edition/%e2%80%9cyou-mean-it-actually-worked%e2%80%9d/</link>
		<comments>http://www.marketingmagazine.com.my/online-edition/%e2%80%9cyou-mean-it-actually-worked%e2%80%9d/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 03:29:39 +0000</pubDate>
		<dc:creator>bart</dc:creator>
				<category><![CDATA[Online Edition]]></category>
		<category><![CDATA[direct marketing]]></category>
		<category><![CDATA[Direct Marketing campaigns]]></category>

		<guid isPermaLink="false">http://www.marketingmagazine.com.my/?p=1293</guid>
		<description><![CDATA[What a pity ordinary advertising doesn’t offer the same number-crunching gratifications as the advertising created by Direct Marketing specialists. Direct Marketing communications count responses and cash – meaningful measurements of direct return on investment.  Forget “impressions” or “share of mind”.  Show me the money!..
I must have a perverted sense of joy because one [...]]]></description>
			<content:encoded><![CDATA[<p>What a pity ordinary advertising doesn’t offer the same number-crunching gratifications as the advertising created by Direct Marketing specialists.<span id="more-1293"></span> Direct Marketing communications count responses and cash – meaningful measurements of direct return on investment.  Forget “impressions” or “share of mind”.  Show me the money!..<br />
I must have a perverted sense of joy because one of the most fabulous feelings I have in my world is when a Direct Marketing campaign I’ve done scores impressive results.<br />
(I know exactly what you’re thinking:  Get a life, Kurt.  I couldn’t agree with you more.)<br />
Great results can mean a number of things, depending on your marketing objectives.  Some campaigns are hand-raising exercises, focusing on identifying interested individuals (prospects) who, through a second-round effort, are converted to customers.  Or it could be a campaign that simply begins or nurtures a dialog between a customer and a representative for the Brand.<br />
Successfully achieving objectives like those make me all warm and fuzzy; a sort of dove-like cooing feeling.  But my delight goes positively mezzo soprano when money gets involved and responses translate directly to sales.  What a whooping, wonderful high that is, as the words you’ve written, the images you’ve chosen, the idea you’ve conceptualized and the medium that delivers it all produces profit.  Cah-Ching!<br />
And when that happens, I must confess, I am amazed.  Thunderstruck.  Awed.  That’s odd, isn’t it?  Here I am, a person who for years has made his livelihood as a specialised ad man, forever questioning the power of his chosen profession.<br />
It’s not that I’m unfamiliar with Direct Marketing success.  I’ve successfully sold everything from limited edition fine art to coal processing machines through Direct Marketing campaigns.  Jaded incentive managers in five corners of the world enthusiastically responded to a 5-part mailing for a locally-based international hotel.  Thousands agreed to sample a nutritional supplement in response to a series of press ads.<br />
I started in this business working for Fingerhut, a humungous mail order giant in the U.S., whose initial claims-to-fame were Air-Flo car seat covers and the now infamous 100% polyester Leisure Suits of the early 70’s.  (Your choice of Brown, Blue or Green, though they had much sexier names that, with my gratitude, now escape me.)  Along with132-Pc. Home Handyman Tool Kits, Genuine Melamine Dishware, Faux Pearl Jewelry PLUS Accessories, among many others, Fingerhut mailings (and now online catalogues) have been absolute million dollar money-making machines.<br />
And yet, when it all comes together and actually works, I’m flabberghasted.  I was amazed when we actually sold luxury cars through a direct mailing for one of our clients.  The idea was to encourage (with a generous incentive) current owners of the Brand to recommend others who might buy the car.  It worked.  I was amazed when a letter I wrote for a fund-raising organisation significantly out-performed their control letter.<br />
I am eagerly (read: nervously) anticipating results for the test mailings we’ve just completed for another non-profit.  Will they work, too?  Their cause is very deserving, but will those who receive the mailings be so moved that they put pen to paper and actually donate?<br />
<img src="http://www.marketingmagazine.com.my/wp-content/uploads/youmean1.jpg" alt="left" /> As usual, I have my doubts.  But that’s a good thing.  If I didn’t fully appreciate how impossibly difficult this selling process is, I wouldn’t do what is absolutely necessary to overcome any inherent resistance.  I have no doubts about the power of the tools and techniques I’ve acquired over the years.  It’s just that I so clearly imagine the expressions, the body language, the breathy inhales and exhales, the unsaid “yeah, right” and well-worn, cynical mindsets of all those on the receiving end of marketing communications and start humming “The Impossible Dream”.<br />
Perhaps my doubts are fortified by all the bad advertising apples out there, because there is a big, bad, stinking barrel of them.  How much can a hapless consumer tolerate?  Why even bother to sift through this marketing mountain of stench?  What’s the number now?  The average consumer is bombarded by up to 3,000 ad messages each and every day.  How can any of them, much less yours, find its way into the decision-making part of the brain and then – and here’s the kicker – activate your desired response?<br />
It just doesn’t seem possible.  But (I’m smiling now) it is possible.  I’ve seen the numbers.  What a pity ordinary advertising doesn’t offer the same number-crunching gratifications as the advertising created by Direct Marketing specialists. Direct Marketing communications count responses and cash – meaningful measurements of direct return on investment.  Forget “impressions” or “share of mind”.  Show me the money!<br />
Those numbers are both the beauty and bane of our existence.  If we spend RM30,000 of our client’s money on a campaign and the numbers tell us the effort generated only RM15,000 in sales, well, that’s the “bane” part.  The beauty, of course, is when sales soar above and well beyond break-even.  This happens far more often than I ever think possible.  And when it does, I’m in Direct Marketing heaven.<br />
So I will continue to embrace my doubts, and keep a close eye on those hallowed numbers.  Because when they add up to a fully orchestrated crescendo of happy notes, they are my pleasant surprise, my Ode to Joy.  (I’ll also continue to work on getting a life.)<br />
<strong>By Kurt Crocker</strong>, <em>Creative Director<br />
Drayton Bird, Crocker &amp; Mano Sdn Bhd (DBC&amp;M)</em></p>
]]></content:encoded>
			<wfw:commentRss>http://www.marketingmagazine.com.my/online-edition/%e2%80%9cyou-mean-it-actually-worked%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Makes You Sweat?</title>
		<link>http://www.marketingmagazine.com.my/online-edition/what-makes-you-sweat/</link>
		<comments>http://www.marketingmagazine.com.my/online-edition/what-makes-you-sweat/#comments</comments>
		<pubDate>Sun, 08 Nov 2009 01:58:55 +0000</pubDate>
		<dc:creator>bart</dc:creator>
				<category><![CDATA[Online Edition]]></category>
		<category><![CDATA[direct marketing]]></category>

		<guid isPermaLink="false">http://www.marketingmagazine.com.my/?p=1199</guid>
		<description><![CDATA[DIRECT MARKETING
Nothing personal.  Just business.
Personally, I sweat like it’s my favorite, full time past-time.  That wasn’t so until I moved to the tropics, whereupon every day has been a sweaty day.

But I’m talking professionally now.  In a business sense, as in, sales and profits.
In that context, what really worries you?  What [...]]]></description>
			<content:encoded><![CDATA[<p><strong>DIRECT MARKETING</strong><br />
Nothing personal.  Just business.</p>
<p>Personally, I sweat like it’s my favorite, full time past-time.  That wasn’t so until I moved to the tropics, whereupon every day has been a sweaty day.</p>
<p><span id="more-1199"></span></p>
<p>But I’m talking professionally now.  In a business sense, as in, sales and profits.</p>
<p>In that context, what really worries you?  What makes your heart beat just a bit faster with the thought of it?  What causes your lips to tense, your brow to furrow, your eyes to close from the scenarios IT conjures in your brain?  Or maybe it’s not IT at all, but THEM.  The many causes of worry, of doubt, of concern, marketing-wise, that is.</p>
<p>No worries?  “What, me worry?” you say?</p>
<p><a href="http://www.marketingmagazine.com.my/v2/wp-content/uploads/2009/11/txaus101b.jpg"><img class="alignnone size-medium wp-image-1200" title="txaus101b" src="http://www.marketingmagazine.com.my/v2/wp-content/uploads/2009/11/txaus101b.jpg" alt="" width="266" height="300" /></a>Oh dear.  If that is the case I feel very sorry for you.  A man without worries is like a patient on the operating table.  Oblivious to the scalpel slicing away at his brain vortex, the patient, in a state of anesthetised bliss, never worries that his surgeon, more concerned about making tee-off time, is about to end his cognitive abilities forever.</p>
<p>The fact is, you should embrace whatever makes you sweat.  It’s a really, really good idea.  I’ll give you a couple of examples.</p>
<p><strong>Getting Results</strong></p>
<p>As a “Direct Marketing Specialist”, it is my responsibility to deliver results.  Quantifiable, accountable numbers, whether good or bad.  I sweat about the possibility of “bad”.  “Bad”, in my lexicon of meanings, would be getting less in sales than it costs to try to obtain them.  But even “OK” is bad, when OK means a return equivalent to the investment.</p>
<p>So what’s good about bad, in this case?  Because I sweat about it, I make sure every single possible cause for a bad result is obliterated.  I make sure we are talking to the right people, at the right time, with the right message.  I agonise over every written thought and how the chosen visuals help to reinforce them.  I teleport myself into the minds of the receivers of this message and ask myself, “Does this argument make sense?  Does it move logically, and naturally, from one point to the next?  Is every possible objection to my plea dealt with and overcome?  Am I talking like a friend, or at least like someone who might someday be considered a friend?”</p>
<p>Without these sweat-provoked questions, and the accompanying, proficiently applied answers, I would be doomed to both cognitive and professional failure.  And I’m not.</p>
<p><strong>Being a Star</strong></p>
<p>Let’s face it.  Whether you are writing copy, or art directing or working with clients or managing a brand, your aim is stardom.  Being a star, of course, means even more than stepping into a spotlight to receive an award.  It means money, lah.  It means a bigger bonus, a better increment, a promotion, an upgrade to a regional responsibility, more perks, improved access to the powers that be, and yes, a step above your peers.</p>
<p>What?  You don’t want stardom?  Posh on you.  You’re fired.</p>
<p>Ambition is another really, really good idea.  But like anything energetic, one push in the wrong direction and the laws of physics apply.  For every WRONG reaction, there will be an equal and opposite WRONG reaction.</p>
<p>Again, that’s were sweat comes in.  But in this case, you must sweat about the right things, so all your energy will be rightfully applied.</p>
<p>So how?  What should you rightfully sweat about?  Is it whatever impressions you make with your clients, your bosses?  Should you sweat about saying the right things, at the right times?  Is cautiousness something that will cool your anxieties on your way to the top?  Would you sweat less if the creative was safer, less expected?</p>
<p>Here’s what I sweat about.  Frankly, I can be a brutally honest person.  Especially when it comes to anything I’m passionate about, and believe to be the “right thing”.  But I don’t sweat about that.  I worry, a lot, about how my passion is perceived.  Because, believe it or not, whatever opinions I share, professionally, have nothing at all to do with my own stardom.</p>
<p>I’ve always believed stardom is born of honesty, compassion, experience and the commitment to deliver … results.  Not results for your own personal gain, but for your client.  It is my firm belief that if you sweat about what others might think of you, at the expense of giving your best, most sincere advice, then everyone loses.</p>
<p>So if you want to be a star, think less about what YOU want and more about what you must deliver.  Forget about maneuvers, political tricks, inter-colleague war games.  Think about results, and your ability to deliver them.  Then concentrate about being seen as a nice person.</p>
<p>I’m still sweating about that.</p>
<p><em><strong>By Kurt Crocker, Creative Director<br />
Drayton Bird, Crocker &amp; Mano Sdn Bhd (DBC&amp;M)</strong><br />
</em></p>
]]></content:encoded>
			<wfw:commentRss>http://www.marketingmagazine.com.my/online-edition/what-makes-you-sweat/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>



